Returns & Refunds
RETURNS & REFUNDS POLICY - AUREXONIX
Business owner: Unimerc B.V.
Business name: Unimerc B.V. (trading as Aurexonix)
KVK number: 95208844
Business address: Heiweg 14 A, 6161DA Geleen, Netherlands
Telephone: +31 6 16289385
Email: info@aurexonix.com
Last updated: August 2026
We want you to be happy with your workwear. If something is not right, we are here to help.
RETURN PERIOD
You may return your order within 14 days of receiving it. This is in line with the statutory right of withdrawal for online purchases in the Netherlands.
HOW RETURNS WORK
1. Contact us
Email us at info@aurexonix.com within 14 days of receiving your order, letting us know which item or items you would like to return and the reason for the return.
2. Pack your items
Pack the item securely in its original packaging, with all tags attached, and include your order details.
3. Ship your return
Send the package back to us at the return address we provide once your return request has been confirmed. We recommend using a tracked shipping method and keeping your proof of shipment until your return has been processed.
4. Refund
Once your return has been received and inspected at our warehouse, your refund will be processed within 10 business days.
RETURN CONDITIONS
To be eligible for a return, items must be unworn, unwashed, and returned in their original condition, with all tags and original packaging included.
The following items are not eligible for return or refund:
- Items returned outside the 14 day period
- Worn, washed, damaged, or altered items
- Gloves, for hygiene reasons, unless the item is faulty or was sent to you in error
- Items marked as Final Sale at the time of purchase
RETURN SHIPPING COSTS
Return shipping costs are the responsibility of the customer, unless the item you received was damaged, faulty, or incorrect. If you chose insured express shipping at checkout, this service fee is non refundable.
EXCHANGES
We currently do not offer direct exchanges. If you would like a different size or item, please return your original order for a refund and place a new order separately.
DAMAGED OR FAULTY ITEMS
If you receive a damaged or faulty item, please contact us at info@aurexonix.com within 48 hours of delivery. Please include a brief description of the issue along with clear photographs showing the damage or fault, and our team will get back to you within a few business days with the next steps.
REFUNDS
Once your return has been approved, your refund will be issued to your original payment method. Depending on your payment provider, it may take a few additional business days for the refund to appear in your account. You will receive an email confirmation once your refund has been completed.
QUESTIONS
If you have any questions about a return or refund, please contact us at info@aurexonix.com or call us at +31 6 16289385.