Shipping
SHIPPING POLICY - AUREXONIX
Business owner: Unimerc B.V.
Business name: Unimerc B.V. (trading as Aurexonix)
KVK number: 95208844
Business address: Heiweg 14 A, 6161DA Geleen, Netherlands
Telephone: +31 6 16289385
Email: info@aurexonix.com
Last updated: August 2026
WHERE WE SHIP
We currently ship exclusively within the Netherlands. Orders are dispatched from our fulfillment locations in Germany or France, depending on stock availability at the time of your order.
SHIPPING OPTIONS
We offer two shipping options at checkout:
Standard shipping (free)
- Cost: free of charge
- Estimated delivery time: 4 to 5 business days
Insured express shipping
- Cost: EUR 4.95
- Estimated delivery time: 2 to 3 business days
- This option includes shipment insurance and priority handling
Delivery times are estimates and are counted in business days from the date your order is dispatched, not from the date the order is placed.
ORDER PROCESSING
Once your order is placed, please allow us a short processing time to prepare your package before it is handed over to the courier. Orders are processed and shipped on business days, Monday through Friday, excluding public holidays. Orders placed over the weekend are processed on the next business day.
Once your order has shipped, you will receive a confirmation email with tracking information so you can follow your package on its way to you.
DELAYS
While we do everything we can to meet the delivery estimates above, occasional delays may occur due to circumstances outside our control, such as courier disruptions, customs checks, or periods of exceptionally high order volume. We appreciate your patience if this happens and will keep you informed if a significant delay affects your order.
DAMAGED OR LOST PACKAGES
If your package arrives damaged, please email us at info@aurexonix.com within 5 business days of delivery and include photos of the damage so we can assist you further.
If your tracking information shows that your package was delivered but you have not received it, please contact us as soon as possible so we can investigate with the courier on your behalf.
QUESTIONS
If you have any questions about your shipment or our shipping options, please reach out to us at info@aurexonix.com or call us at +31 6 16289385.